Delivery times :

The delivery time is variable according to the product and country of shipment. 

After payments, services and therapies will be booked within 48 hours or as per convenience of both the client as well as the Reader/Therapist.

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Returns and Refunds  :

Once payment is made and service provided there will be no returns or refunds requests accepted. Incase of a cancellation of the service from the client, a refund of 50% will be made if the cancellation is done 12 hours (minimum) before the slot time. After the minimum cancellation time period no refunds will be issued. Incase of a time readjustment , it is important to inform atleast 6 hours before the allocated time , otherwise it wont be readjusted or refunded.  

Once the payment is made, it is understood that you understand and accept the terms and conditions of the product/ service requested. If you have any questions, please feel to email us : emailtotallyserena@gmail.com or contact us : +55 41 988735235  with your queries.